We currently ship across Canada. Sign up for our email list to be the first to know when we expand to other countries.

Processing takes 1-2 business days. You'll get an email with a tracking number as soon as our package ships.

Order placed after 1 PM PST are shipped the following business day. Orders placed after 1 PM PST Friday (as well as Saturday and Sunday) will be processed the following Monday.

If you realize your order is shipping to the wrong address, please email hello@facecluskin.com as soon as possible.

We're here to help! Please email hello@faceclubskin.com.

We can proudly say that all of our brands are pregnancy safe (minus supplements). If you are using a Vitamin A product, we recommend dropping down one or two levels during pregnancy. You should always consult your doctor prior to use. 

Skin transformations don’t happen overnight. While we can’t guarantee that you’ll notice results after a specific amount of time, we can assure you that our products contain high levels of active ingredients and if used correctly, can be truly transformative.

Typically with more advanced concerns like advanced aging, acne, and hyperpigmentation, visible results are noticed around 3 months. We recommend a consultation with one of our skin therapists because the best results are achieved with consistency and personalization.

Medical Grade Skincare products are clinically proven to penetrate to the deeper layer of the dermis, while also contain higher levels of active ingredients. Medical grade products work at the cellular level to make changes, making them highly effective in comparison to drugstore and over-the-counter products. They have delivery systems that send active ingredients to the deeper layers of the skin.

In order to receive custom formulated products, you must book a consultation. The products are highly customized and require a thorough skin consultation beforehand.

You can log in to your customer account through faceclubskin.com. On your customer account you can view your orders, addresses, and rewards points.

You can earn points by creating a customer accounts, following us on social media, placing orders, leaving reviews and more. Your points can be redeemed at checkout.

Our e-commerce team begins processing orders quickly, so please email hello@faceclubskin.com with your order number as soon as possible. We'll do our best to address your cancellation, although we can't guarantee that any changes can be made after an order is placed.We charge a 3% processing fee on all product order cancellations.

Appointment Cancellations: We require 48 hours notice when cancelling or rescheduling your appointment. Cancelling or rescheduling without notice will result in a $100 fee. No-shows will be charged the full amount of the treatment.

Yes, you can purchase a gift card on faceclubskin.com and it'll be emailed directly to the recipient! Gift cards can be redeemed online for any product or consultation purchases.

Looking to submit a refund or return? Please email hello@faceclubskin.com to fill out a short form to help us understand your situation and follow up appropriately.

We offer a 7 day full refund* policy for items that are unopened, unused, and with original packaging still intact. We charge a 3% processing fee on all product order cancellations. Product(s) must be in their original packaging. We do not accept returns on opened products. 

*Refunds do not include shipping charges.

If you receive a damaged or faulty product, please contact hello@faceclubskin.com for more information.

We love seeing new faces! If it’s your first time getting a facial, we recommend booking

The Face Club Bespoke Facial for a fully customized experience tailored to your skin’s needs. If your Skin Therapist recommends a different treatment after your initial intake, we can adjust it for you.

Facials are like workouts for your skin—regular treatments help maintain long-term results. We recommend getting a facial every 4–6 weeks for optimal skin health. If you’re targeting a specific concern, we may suggest a more frequent schedule.

Nope! Our facials start with a double cleanse to remove makeup, sunscreen, and impurities. If you prefer to keep your eye makeup on, just let your Skin Therapist know.

To ensure the best results, we recommend avoiding:

• Prescription retinoids, strong exfoliants, or chemical peels for at least 5–7 days before your facial.
• Botox or dermal fillers for at least 2 weeks before treatment.
• Tanning, sunburns, or active infections
  —please reschedule if you have any of these.

If you have active cold sores, open wounds, sunburn, have recently received botox/filler or other cosmetic treatments, or are currently using Accutane (or similar medication), we may need to modify or postpone your treatment. Please inform us of any medical conditions, recent surgeries, or allergies before booking.

LED (Light-Emitting Diode) therapy uses different wavelengths of light to reduce inflammation, boost collagen, and target acne. It’s a painless, non-invasive treatment that enhances your facial results.

Environ DF III Vitamin Infusion is an advanced facial treatment that uses low-frequency sonophoresis and iontophoresis to deliver high doses of vitamins and antioxidants deep into the skin. This boosts hydration, brightens the complexion, and supports collagen production for healthier, more resilient skin.

Microneedling (or Collagen Induction Therapy) is a minimally invasive skin treatment that uses fine needles to create tiny micro-injuries in the skin. This induces a controlled wound healing response in the skin to stimulate collagen and elastin production, improve skin texture, reduce fine lines, acne scars, and hyperpigmentation. It enhances product absorption and promotes overall skin rejuvenation.

To maximize your results:

• Avoid wearing heavy makeup for the rest of the day.
• Skip retinoids, exfoliants, and harsh treatments for 3–5 days. This does not include AVST or Osmosis Retinals. These can be resumed the next evening.
• Apply SPF daily, as your skin will be more sensitive to the sun.
• Stay hydrated and follow any aftercare instructions provided by your Skin Therapist.

We require 48 hours notice when cancelling or rescheduling your appointment. Cancelling or rescheduling without notice will result in a $100 fee. No-shows will be charged the full amount of the treatment.

We’re happy to help! Contact us at hello@faceclubskin.com, and your skin therapist will assist you.